About Cozy Glow
Have you ever bought a candle that smelled great in the jar, but when burning it was a huge disappointment? Let us tell you why we're different.
When we first set out to make a healthier scented candle for ourselves we had no idea of the adventure we were about to experience, the challenges we faced and had to overcome.
The first thing we had to work out was that most of the candles available use synthetic scents, which we wanted to avoid. We use Pure Essential Oils and natural scents.
Soy wax burns about 20° cooler than paraffin wax. Because soy wax burns cooler and needs more expertise to ensure a great fragrance, and this is one reason most soy candles on the market are not using 100% soy, and still contain nasty paraffin or similar.
We wanted to enjoy a great fragrance but are also health conscious, most soy candle companies will use a blend of paraffin and soy; then they can legally call it a “Soy Candle.” This blend enables the wax to burn at a higher temperature and enhances the scent-throw compared to 100% soy wax. However, for health and environmental reasons we did not want to use any paraffin/petroleum wax.
Our final dilemma was that all waxes have a maximum capacity to absorb or hold fragrance (scent load capacity). If you attempt to add more fragrance than what a wax can hold it will either separate from the wax or the candle will not burn properly. Most candle manufacturers use only the standard scent load capacity, creating average or poor scented candles.
Mixing things up!
We transformed our kitchen into a mini candle/science laboratory and began our journey. What follows is the result of a family team, with a passion for healthy living, seeking a solution to the scented candle dilemma.
Our manufacturing process enables us to get our soy wax to absorb a greater amount of fragrance.
Most candle manufacturers will add fragrance when the wax is too hot. This will cause the fragrance to start evaporating during the manufacturing process.
We have perfected the exact temperature for each fragrance to be added based on its evaporation temperatures and plenty of testing. Our next objective is to cool the wax as rapidly as possible while keeping the fragrance evenly mixed throughout the wax. By cooling our wax more rapidly we allow very little fragrance evaporation during the manufacturing process.
When the soy wax has cooled to the point of almost solidifying, we will pour the candles. Specifically, hand pouring each and every candle because it is impossible to achieve the same consistency and thickness at such low temperatures while using machinery.
It is important that you understand, most candles are made using automated machinery, requiring the temperature to be much hotter. Why is this a problem? Pouring at such high temperatures causes a great deal of fragrance to evaporate out of the candles. Also, a large percentage of fragrance rises to the top of the candles leaving little scent at the bottom.
The result is that Cozy Glow Soy Candles are so strong and so realistic you will think you have the real thing! Whether it's Fresh Baked Bread or a ripe juicy Peach, you'll swear that somebody has just been baking!
Cozy Glow Scented Products Guarantee
Here at Cozy Glow, we know that shopping online can leave you with questions about the quality of the products, So we have a simple guarantee if you don't enjoy the scent, return it and we will send out a replacement or refund; it's your choice! But we're confident you will fall in love with our products. Learn more.
Returns & Refunds
We value you as a member of our family and care about your satisfaction. So, if for any reason, you are not completely satisfied with your purchase you may return it hassle-free for a full refund. Unless faulty.
It's important that any returned item, unless faulty, is returned in a re-saleable condition. We'd expect this to mean that you've kept all original packaging and labels and that it's undamaged and unused.
Please make sure you keep hold of your proof of purchase, as you’ll need this for us to process your refund.
Bought Online From cozyglow.co.uk
For products purchased online at cozyglow.co.uk, please return products, with your contact details and order details in the box (or the copy of your delivery note) to:Cozy Glow Home
160 Brighton Road
Coulsdon, CR5 2NE
If the item you have received is faulty or damaged, please contact us so we can assist you.
Your refund will be processed back to your original payment method within 14 days of us receiving the goods. We are unable to cover returns costs if the items are not faulty.
Bought at an Authorised Cozy Glow Stockists or Other Online Retailers
For products purchased through an authorised Cozy Glow stockist, please return products, with proof of purchase, to the retailer from which you purchased them. The retailer will have their own individual returns policy which will be available by contacting them directly.
Our returns policy is in addition to and does not affect your Consumer Rights.
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