About Cozy Glow
Here at Cozy Glow, we are passionate about bringing your home alive with an exhilarating scent that permeates your room. We work with the best natural oils and soy wax to ensure a long lasting and highly scented candle. Did you know soy candles can burn for up to 50% longer than paraffin or beeswax?
We care about our environment, and this is why we use a 100% natural soy wax to make our candles, so they don't produce any nasty soot or carcinogens. This is due to the soy burning at a lower temperature. A lower burning temperature also ensures the scent is not burnt off and it is thrown around your room.
We hope you love our candles, reed diffusers, room sprays, and cosmetics as much as we do, and enjoy the scent of Cozy Glow.
Cozy Glow Guarantee
Here at Cozy Glow, we know that shopping online can leave you with questions about the quality of the products, So we have a simple guarantee if you don't enjoy the scent, return it and we will send out a replacement/refund it's your choice! But we're confident you will fall in love with our products.
Cozy Glow offers a 10% discount to all students, simply register and email us via the contact us form with your account email to be registered for your discount.
(Valid Student Id required, terms and conditions apply, offer may be refused or withdrawn without notice)
We value you as a member of our family and care about your satisfaction. So, if for any reason, you are not completely satisfied with your purchase you may return it hassle-free for a full refund. Unless faulty, this should be within 30 days of purchase.
It's important that any returned item, unless faulty, is returned in a re-saleable condition. We'd expect this to mean that you've kept all original packaging and labels and that it's undamaged and unused.
Please make sure you keep hold of your proof of purchase, as you’ll need this for us to process your refund.
Bought Online On our Official Website:
For products purchased online at cozyglow.co.uk, please return products, with your contact details and order details in the box (or the copy of your delivery note) to:
Cozy Glow Home
160 Brighton Road
If the item you have received is faulty or damaged, please email us or call us so we can assist you.
Call: 020 8668 6498
Your refund will be processed back to your original payment method within 14 days of us receiving the goods. We are unable to cover returns costs if the items are not faulty.
Bought at Authorised Cozy Glow Candle Stockists/other online retailers:
For products purchased through an authorised Cozy Glow stockist, please return products, with proof of purchase, to the retailer from which you purchased them. The retailer will have their own individual returns policy which will be available by contacting them directly.
Our returns policy is in addition to and does not affect your Consumer Rights.